Director – Strategic Program Management / IT

A catalyst, playing pivotal role in efficiently delivering complex programs with high quality and consistently exceeding expectations, providing strong leadership and strategic insight leading to lasting internal and external customer relationships leading to end results aligned with the company’s and personal growth objectives

 

 

 

·               Experienced professional with 17+ years of delivering multiple global programs/projects

·               Strong communicator contributing to building long term client relationships leading to repeat business

·               Delivered $ 5+ million development and implementation programs for Fortune 500 and “Big 5” companies

·               Actively participated in contract negotiation activities involving multiple departments leading to successful RFP ensuring strong alignment amongst all teams about the end deliverables

·               Experienced in effectively navigating through a matrix organization via clear communication at all levels

·               Managed complex integration initiatives involving multiple third party vendors resulting in flawless connectivity amongst globally spread out critical applications

·               Led and mentored 75+ member global teams spanning areas of PMO, development, delivery and customer care, ensuring high motivation resulting in successful end results

·               Ensured seamless delivery by synergizing strong technical background with business acumen

 

 

 

·               Strong Program / Project management skills involving including change and budget management

·               Effective communication skills from developers to C-level involving written, verbal and presentation skills

·               Practitioner of multiple project management methodologies including Waterfall and Agile methodologies

·               High culturally sensitivity with wide experience working with teams in Europe, APAC and Americas regions

·               Extensive knowledge on Quality control and assurance aligned with ISO / CMMi certification requirements

·               Fast learner, disciplined and detail oriented leading to effective conflict and issue resolution

·               Experienced in projects using SharePoint 2010, Legacy Systems. RDB, MS Office products. MS Project

·               Business domains include Airlines, Media & Entertainment, Energy Utilities, Healthcare, Finance

 

Professional Experience

Sabre Inc. (November 2011 – Till Date)

Program Manager / Program Director – Strategic Program Management Group

 

Successfully delivered Virgin Australia and Copa Airlines Programs involving critical integrations leading to longtime client relationship resulting in significant repeat businesses

 

·               Demonstrates quick learning of business drivers behind all delivered products and their integration points

·               Clearly identifies business priorities and criticalities and utilizes them to effectively lead the program

·               Copa Airlines Reservation Application (Sabresonic CSS) Implementation Program – Nov ‘14 till date

o                   Established unique and cohesive program processes and policies by synergizing best practices

o                   Successfully on-boarded Sabre, Copa and other third party vendors ensuring quick program initiation

o                   Efficiently worked with solutions, technology and delivery teams to finalize scope

o                   Coordinated between all parties identifying key dependencies and built end to end program schedule

o                   Copa Program identified as a model for incorporating enhanced program management processes

·               Copa Airlines Revenue Planning and Operations Product implementation Program – March ‘12 to Oct ‘14

o                   Complex program involving delivery of new product requiring new infrastructure setup and connectivity

o                   Critical integration points built between Sabre, Copa and HP applications, requiring multi party development and coordination to ensure smooth program execution and completion

o                   Accomplished successful delivery of the program which significantly contributed to repeat business

·               Virgin Australia Unify Program – Nov ‘11 to Jan ‘13

o                   Revenue Management and Operations applications updated to sunset old call sign and build integrations with Sabre reservations system

o                   Achieved on schedule and defect free delivery of all products with no impact to cutover

·               Organizational Initiatives – Nov ‘11 till date

o                   Defined roles and responsibilities of a CSS Integration Specialist

o                   Audited multiple internal projects to ensure compliance to Sabre’s project management standards

Capgemini Inc. (March 2008 – Nov 2011)

Program Manager

 

Successfully delivered $4+ million critical PCI compliance program for an Entertainment client spanning multiple geographies and involving multiple internal and external groups

 

·               Critical media release deadline met by delivering a diverse program with an extremely tight schedule and severe resource constraints

·               Multiple compliance and development programs successfully implemented utilizing global delivery model

·               Companywide initiative of Sharepoint Migration program successfully delivered with no loss of data

·               Developed Client knowledge and relationship leading to end to end involvement from RFP to closure

·               Developed a Project management core competency group for enhanced knowledge management

·               Introduced Agile Methodology for relevant projects to meet challenging client requirements

 

Perot Systems Inc. (Dell Inc) (Dec 2002– March 2008)

Project Manager to Account Manager

 

Successfully delivered a technically complex re-engineering solution to reduce the nightly batch cycle time for the customer leading to role enhancement to Account Manager

 

·               Developed a unique technical solution to address complex issues involving scanning and batch processing of 1 billion plus records and ensured timely completion

·               Supervised and successfully managed a global application maintenance and support team delivering positive results by significantly improving SLA compliance numbers

·               Executed a reverse complex reengineering project for an application over million lines of code

·               Expanded business domain knowledge through effective interaction with users resulting in proactively developing value propositions to improve business efficiency and customer satisfaction

·               Developed and executed a successful account governance plan leveraging strong client relationship ensuring account expansion and long term growth

·               Contributed significantly in multiple sales pursuits resulting in multiple wins across various portfolios

 

Infosys Technologies Ltd. (1998 – 2002)

Programmer to Project Manager

 

Demonstrated excellent communication skills and command over technology to successfully rebuild customer relationship leading to account expansion

 

·               Analyzed existing application and prepared exhaustive documentation enabling quicker analysis in future

·               Provided efficient technical resolution using effective system diagnostics

·               Introduced innovative coding techniques contributing to on time delivery

·               Audited project process and deliverables for quality control in line with CMMI level 5 standards

·               Built automation tools to make processes less labor intensive and defect free

·               Trained and supervised new hires to ensure seamless transition and steeper learning curve

 

 

 

Education and Training

·               Bachelor of Engineering (Architecture), Bengal Engineering College Deemed University, India – 1997

·               Certified Scrum Master training, June 2010, Technology Consultant Training, October 2008

·               CMMi Level 5 Training – 2000

 

Awards, Licensure and Certifications

·               PMP - Project Management Professional from PMI – Since July 2005

·               CSM - Certified Scrum Master from Scrum Alliance – Since June 2010

·               Awarded in Capgemini and Sabre for achieving high project delivery standards and efficient client management